Guestscan è un sito innovativo creato per salvaguardare gli hotel, i bed and breakfast, i gestori di case ed appartamenti per vacanze, tour operator e camping europei, dagli ospiti ‘nightmare’, ospiti sgraditi che possono essere identificati prima del check-in.
www: guestscan.co.uk
Relatore: Neil Campbell
Posizione: Chairman
Background: Neil Campbell dopo una carriera nel settore bancario e della consulenza decide di dare vita a Guestscan dopo aver sentito da un amico che la propria struttura alberghiera era stata danneggiata da parte degli ospiti
TRACCE E TEMI DELLO SPEECH
• Why Guestscan was developed
• How Guestscan works
• An Italian hotel case study
• Dealing with TripAdvisor threats
• The Benefits
• The Future
Domande e risposte
WHR: Quali sono attualmente gli orientamenti del mercato? In che direzione sta andando?
Neil: Hotels spend thousands of Euros trying to provide the most comfortable experience for their Guests. The rooms are decorated and kept spotless, the staff are professional and well trained. The only issue that is left to chance are the guests but they also play a vital role in the smooth running of the hotel and the enjoyment of the other guests.
As more and more guests use TripAdvisor and other social media sites to report their experiences (fact and fiction) Hotels need to be more discriminating if they wish to maintain their reputation. This background has lead to a huge increase in interest in our services
WHR: Quanta importanza riveste nello scenario odierno l’evento WHR?
Neil: We are delighted to be present at WHR 2011 which we see as hugely important in our expansion into ITALY. and as focus for our existing members in the country.
WHR: Quali sono i temi principali che l’azienda affronterà durante il WHR?
Neil: How to protect a Hotels reputation and brand, and increase its profits without adding additional work or time.
WHR: Quale contributo può portare la sua azienda ai partecipanti al WHR?
Neil: This will allow us to introduce our service to all the visitors to the seminar. We expect to introduce an Italian translation of our site and to announce a number of partnerships at the event
Loading ...
